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return policy.

hey, we get it – life happens! our return policy is designed to offer you flexibility and peace of mind when shopping with us.

30 day change of mind.

we have a 30-day change of mind return policy, which means you have 30 days after receiving your item to request a return. to be eligible for a return, your item must be in the same condition that you received it, unused and undamaged, in its original packaging. you’ll also need the receipt or proof of purchase (you would have got this in an email when you placed your order).

 

all returns must be inspected and authorised before we can proceed with your refund or exchange.

to start a return, please contact us via our contact page. please include your order number, your reason for return and any photos that may be helpful in assessing your claim.

7 day accidental damage reprint.

we understand that accidents happen, even with the most careful handling. that's why we offer our unique 7-day accidental damage reprint policy. if your new purchase is accidentally damaged within the first seven days of receiving it, we'll happily reprint it for you – easing the stress of those unexpected mishaps.

how it works:

  • if you accidentally damage your purchase within 7 days of receiving it, for example when placing it in a frame, simply contact us via our contact page.

  • provide some details about the damage and include a photo if possible.

  • we'll review your request and if it falls under accidental damage, we'll arrange a reprint at no extra cost to you. you'll only need to pay the shipping charge.


things to note:​​

  • the claimant is responsible for the shipping charge, which must be paid for prior to reprinting.

  • the policy covers accidental damage (rips, tears, dents and spills, etc.) but not intentional damage or normal wear and tear.

  • cover is for one print per order only.

  • please contact us via our contact page within 7-days of receiving your order to take advantage of this policy.

other issues.

we take pride in our products, and faulty items are thankfully rare. however, if you receive a product with a fault, defect, or otherwise doesn't match its description, you are entitled to a remedy.

  • under consumer law, you may choose between a repair, replacement, or refund for a faulty product. we'll do our best to accommodate your preferred solution.

 

  • contact us immediately upon discovering the fault. this helps us address the issue promptly and ensures you receive the remedy you deserve.

  • you’ll also need the receipt or proof of purchase (you would've got this in an email when you placed your order).
     

all requests must be investigated and authorised before we can proceed with a remedy, please contact us via our contact page. please include your order number, what the issue is, and any photos that may be helpful in assessing your claim.

you should know that this policy is in addition to, and cannot limit in any way, the rights you have under Australian consumer law. Australian consumer law, ACCC guidelines, and any other relevant laws shall prevail over these policies. you can read more about your rights here: https://www.accc.gov.au/consumers/buying-products-and-services